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Wednesday, June 27 • 10:30am - 11:05am
Measuring the Patient Experience: Kijana Knight

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An exploration of modern methodology, technology and techniques to better understand patient perspective. Capturing and measuring existing patient experiences is the bedrock for innovation and change. Finding the right methods to truly empathize with patients in context is crucial for customized experiences that resonate as success solutions.

avatar for Jonathan Podolsky

Jonathan Podolsky

VP Strategy & Service Design, Mad*Pow
Jonathan Podolsky has what he calls “Idle Hand Syndrome.” His garage-turned-workshop currently houses a homebuilt electric motorcycle, an automatic rainwater collection system and a pneumatic ski-press (for those days when you really, really feel like laminating your own pair... Read More →

avatar for Kijana Knight-Torres

Kijana Knight-Torres

Design Medical Researcher, Dell Medical School, UT Austin
Kijana Knight-Torres is the lead design researcher at the Design Institute for Health within the Dell Medical School at UT Austin. She is focused on improving the human experience through empathy, strategy, and design. Throughout her career, she has worked to enable people to live... Read More →

Wednesday June 27, 2018 10:30am - 11:05am EDT
Room 1