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Wednesday, June 27 • 11:10am - 11:40am
Measuring the Patient Experience: Julie Elkus

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An exploration of modern methodology, technology and techniques to better understand patient perspective. Capturing and measuring existing patient experiences is the bedrock for innovation and change. Finding the right methods to truly empathize with patients in context is crucial for customized experiences that resonate as success solutions.

Moderators
avatar for Jonathan Podolsky

Jonathan Podolsky

VP Strategy & Service Design, Mad*Pow
Jonathan Podolsky has what he calls “Idle Hand Syndrome.” His garage-turned-workshop currently houses a homebuilt electric motorcycle, an automatic rainwater collection system and a pneumatic ski-press (for those days when you really, really feel like laminating your own pair... Read More →

Speakers
avatar for Julie Elkus

Julie Elkus

Director of Innovation and Design, Center for Patient and Family Experience at Cincinnati Children’s Hospital Medical Center
Julie Elkus is the Director of Innovation and Design within the Center for Patient and Family Experience at Cincinnati Children’s Hospital Medical Center.  In this role she leverages a user-centered approach to innovation to improve the patient and family experience as well as... Read More →


Wednesday June 27, 2018 11:10am - 11:40am
Skyline ABC

Attendees (2)