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Wednesday, June 27 • 11:45am - 12:15pm
Measuring the Patient Experience: Jen Adam

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An exploration of modern methodology, technology and techniques to better understand patient perspective. Capturing and measuring existing patient experiences is the bedrock for innovation and change. Finding the right methods to truly empathize with patients in context is crucial for customized experiences that resonate as success solutions.

Moderators
avatar for Jonathan Podolsky

Jonathan Podolsky

VP Strategy & Service Design, Mad*Pow
Jonathan Podolsky has what he calls “Idle Hand Syndrome.” His garage-turned-workshop currently houses a homebuilt electric motorcycle, an automatic rainwater collection system and a pneumatic ski-press (for those days when you really, really feel like laminating your own pair... Read More →

Speakers
avatar for Jen Adam

Jen Adam

Innovation Experience Strategist, Humana
Jennifer Adam is a designer who grew her skills in the tangible world and now applies them to the most intangible of products: individual health. After 15 years in manufacturing, Jen is taking her knowledge about how to bend everything from metal to habits and applying it to health... Read More →


Wednesday June 27, 2018 11:45am - 12:15pm
Room 1

Attendees (11)