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Wednesday, June 27 • 12:15pm - 1:15pm
Lunch and Learn: Improving Conversations Between Clinicians and their Patients

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This session will focus on work that Mad*Pow did with Massachusetts Health Quality Partners (MHQP), to improve conversations between clinicians and their patients suffering from serious pain to enhance the ways in which they assess and understand pain in the outpatient setting. MHQP is an independent coalition of key stakeholder groups in Massachusetts working to improve the quality of patient care experiences through collaboration.  Using a human-centered and evidence-based design process, we drew together the different stakeholders involved in assessing pain, including patients, their families, physicians and other healthcare professionals. Each of these stakeholders offered key perspectives into the ways in which we respond to pain: how we experience it, assess it, and treat it.
This deeper understanding of the patient-clinician interaction provided a foundation for broader, prevention-based approaches to pain that may prove more powerful than regulatory solutions to the opioid crisis such as limits to the number of pills a physician can prescribe. Thank you to Cigna to funding this work.
Barbra Rabson, President and CEO of MHQP, will lead a multi-stakeholder panel discussion about lessons learned and next steps.

avatar for Dan Coleman

Dan Coleman

Principal, Big Sky Blue
My career combines deep experience in learning, leadership and design. I've developed strategy for Fortune 500 companies; played leadership roles at non-profits, for-profits, schools and universities; and taught a wide range of subjects to a wild range of students, in the U.S. and... Read More →
avatar for Barbra Rabson

Barbra Rabson

President & CEO, MHQP
Barbra Rabson has been President and CEO of MHQP since 1998. Under her leadership, MHQP hasbecome one of the most trusted names in measurement and public reporting of healthcare information in Massachusetts and in the nation. She has led MHQP to issue three first-in- the-nation statewide... Read More →
avatar for Pamela Ressler

Pamela Ressler

Adjunct Clinical Assistant Professor in the Pain Research, Education and Policy Program, Tufts University School of Medicine
Pamela Katz Ressler, RN, MS, HNB-BC is the founder of Stress Resources in Concord, Massachusetts, a firm specializing in building resilience for individuals and organizations through tools of connection, communication and compassion. Pam is a frequent, sought after speaker to local... Read More →

Wednesday June 27, 2018 12:15pm - 1:15pm
Room 3

Attendees (11)