HXD 2018: Full Schedule

1:00pm EDT

Conference Kick Off: Amy Cueva

Mad*Pow's founder and CXO kicks off the 2018 HXD!

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Tuesday June 26, 2018 1:00pm - 1:15pm EDT
Main Ballroom

Keynote

1:15pm EDT

Keynote: Sara Holoubek

The digital transformation of health: balancing speed, innovation and ethics
The digitalization of health, from clinical trials to disease management, presents an opportunity to exponentially improve both outcome and experience. But with new technologies comes the responsibility to imagine new unintended consequences.
Can health tech ethics be considered without slowing innovation? What can we — as designers, developers, executives, entrepreneurs, employees, and consumers do to spark our “ethical imagination?” Does health tech require a new code of ethics?
In this talk, Sara will share why our ethical frameworks must evolve for the digital age, and how we can collectively build the capacity for more thoughtful, inclusive, and respectful digital contributions to our health – and humanity.

Speakers

Sara Holoubek

CEO & Founder, Luminary Labs

Sara Holoubek is the CEO and founder of Luminary Labs, a consultancy that developsstrategies and innovation systems to help Fortune 500, government, and nonprofitorganizations thrive in the face of change. She is also an active early stage investor.Sara’s advisory roles include... Read More →

Tuesday June 26, 2018 1:15pm - 1:35pm EDT
Main Ballroom

Keynote

1:35pm EDT

Keynote: Deborah Brown

Incorporating Human-Centered Design into Policy Development; or, How I Learned to Let Go of All My Natural Instincts and (Try to) Embrace Chaos

Deborah's talk will cover two major points:

human-centered design as a valuable and necessary tool for grappling with complex municipal needs; and
her personal evolution in understanding and utilizing human-centered design.

Design thinking is not natural or instinctive to her, and in many ways it contradicts her training and experience as a regulatory lawyer and advocate. She has found that learning to embrace the tenants of human-centered design has been instructive professionally and rewarding personally, and it is very much (and appropriately) an iterative work in progress.

Speakers

Deborah Brown

Chief Strategy and Innovation Officer for Health, New York City Office of the Deputy Mayor for Health and Human Services

Deborah Brown, JD, MSW is the Chief Strategy and Innovation Officer for Health in the New York City Office of the Deputy Mayor for Health and Human Services. She is lucky enough to be the “designated thinker” on all manner of health and healthcare issues, supporting the Deputy... Read More →

Tuesday June 26, 2018 1:35pm - 1:55pm EDT
Main Ballroom

Keynote, Innovation Culture

1:55pm EDT

Keynote: Adam Connor

Innovation Beyond the Lab

Speakers

Adam Connor

VP, Design Transformation, Mad*Pow

Adam Connor, most recognizable by his magnificent beard, is a designer, author and illustrator based in Western Massachusetts. As VP of Design Transformation at Mad*Pow, Adam helps create positive change by addressing the relationships that people have with one another to foster more... Read More →

Tuesday June 26, 2018 1:55pm - 2:15pm EDT
Main Ballroom

Keynote

2:15pm EDT

MPACT Announcement

Speakers

Priyama Barua

Senior Experience Strategist, Mad*Pow

Priyama came to Mad*Pow after obtaining her masters in Design Management from the University of Bridgeport, and her undergrad in Mumbai, India. As if that’s not enough, she even founded her own company, Matchstix, in India which provided research and strategy work to clients.Priyama... Read More →

Tuesday June 26, 2018 2:15pm - 2:20pm EDT
Main Ballroom

Keynote

2:20pm EDT

Berklee Musical Artists for Social Impact

Speakers

Makele Clemmons

Student, Berklee School of Music

Makele Clemmons is a non binary singer-songwriter and rapper from Chicago. They write music as a form of activism and especially focus on empowering marginalized identities. Makele is currently a Songwriting major at Berklee College of Music graduating in the class of 2020.

Sammy Hakim

Student, Berklee School of Music

With radio singles that have charted internationally and multiple nominations as bothBreakout artist and Breakout Top 40 artist, Sammy Hakim is a star on the rapid rise! Herriveting live performances are just a small part of her talent equation. In this era ofmostly studio manufactured... Read More →

Maria Landi

Student/Musician, Berklee School of Music

Maria Landi is a fourth-semester Songwriting major at Berklee. She began her musical studies at three years old, when she started taking classical violin lessons. Since then, she has studied classical and jazz piano, violin, and voice. While she loves performing, she feels her forte... Read More →

Daisy Stewart

Student, Berklee School of Music

Title - Stockholm Syndrome Name - Daisy Stewart Hometown - San Rafael, CA Accompanied by: Ness Silva - Novato, CA Bio - Daisy is a singer, songwriter, and producer from the San Francisco bay area. Statement - Stockholm Syndrome is a song written from the perspective of someone... Read More →

Tuesday June 26, 2018 2:20pm - 2:40pm EDT
Main Ballroom

Keynote

4:55pm EDT

Keynote: Lee Kim

Speakers

Lee-Jung Kim

Global Congress Lead, Pfizer

Lee is interested in everything that has a soul. Be it a tree, a cat, a river, and yes!! Human beings!She has been teaching Design Thinking at universities and leading design thinking workshops at fortune 500 companies in the U.S.Lee wants to bring you along the journey of discovery... Read More →

Tuesday June 26, 2018 4:55pm - 5:15pm EDT
Main Ballroom

Keynote

5:15pm EDT

Keynote: Breaking the Mold: Innovation in Insurance

Moderators

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Speakers

Edward J. Boudrot

Vice President, Fusion

Ed Boudrot is the Vice President of Fusion, an enterprise accelerator for Optum. Optum’s mission is to help people live healthier lives and to help make the health system work better for everyone.Boudrot has founded and has been a part of serval startups in the Boston area as well as Intuit innovation labs. He specializes in the convergence of Human centered de... Read More →

Robin Glasco

Chief Innovation Officer, Blue Cross Blue Shield of Massachusetts

In corporate speak, Robin Glasco serves as the chief innovation officer for Blue Cross BlueShield of Massachusetts with over 25 years experience in health care including leadershipaccountability in strategic planning, business development, market strategy, and productdevelopment... Read More →

Melinda Karp

VP, Consumer Centered Quality, Commonwealth Care Alliance

Melinda Karp is the Vice President for Consumer Centered Quality at Commonwealth Care Alliance in Boston Massachusetts where she is responsible for consumer experience and engagement at CCA. She leads the development and implementation of CCA’s strategy to create authentic consumer... Read More →

Tuesday June 26, 2018 5:15pm - 5:40pm EDT
Main Ballroom

Keynote

5:40pm EDT

Sponsor Announcement: Newocean

Tuesday June 26, 2018 5:40pm - 5:45pm EDT
Main Ballroom

Keynote

5:45pm EDT

Keynote: Sickle Cell Warriors

Speakers

Dyan Bryson

Global Strategic Solutions, Clinical Operations Lead, DEICT, ICON, Supporting Janssen, United States

Dyan Bryson is a patient engagement strategist and has forged the way for the patient engagement space since 2007. After spending 20+ years in traditional sales, sales leadership and marketing at Merck and Ciba-Geigy (now Novartis) Dyan has spent the last 15 years laser focused on... Read More →

Dominque Goodson

Dominique Goodson was born and raised in Newark, NJ. After graduating from Rutgers University with a degree in Sociology and Anthropology, and receiving two citations from the former Governor of NJ, Governor Jon Corzine, Dominique began working as research assistant to different professor... Read More →

Latrice Peterson

Student, William Paterson University

Latrice Peterson is a 26 year old Sickle Cell Warrior born and raised in NJ. Even though Latrice was diagnosed at birth, she did not have her first crisis till the age of 3. Latrice’s mom knew things were going to be difficult for her. She made sure to instill courage, bravery... Read More →

Tuesday June 26, 2018 5:45pm - 6:05pm EDT
Main Ballroom

Keynote

6:05pm EDT

Jen Briselli: Journey Mapping

Speakers

Jen Briselli

Managing Director, Experience Strategy & Design, Mad*Pow

Jen Briselli is the Managing Director of Experience Strategy & Design at Mad*Pow, leveraging experience strategy and design to create innovative health care experiences and compelling digital solutions that are good for people and good for business. She has an insatiable curiosity... Read More →

Tuesday June 26, 2018 6:05pm - 6:15pm EDT
Main Ballroom

Keynote

6:15pm EDT

Day One Wrap Up: Kathryn Hautanen

Speakers

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow

It's not often our "Team" roster boasts degrees in Physics, Materials Science, Nuclear Engineering, and Design Strategy. All held by one person.But Kathryn, new director of Mad*Pow's Center for Health Experience Design, has done things in a distinctive way for a long time. During... Read More →

Tuesday June 26, 2018 6:15pm - 6:20pm EDT
Main Ballroom

Keynote

8:30am EDT

Day Two Kick Off: Kathryn Hautanen

Speakers

Kathryn Hautanen

Director, Center for Health Experience Design, Mad*Pow

Wednesday June 27, 2018 8:30am - 8:40am EDT
Main Ballroom

Keynote

8:40am EDT

Keynote: Sara Wachter-Boettcher

Building an inclusive design practice
We all go into projects with good intentions—we want to make things welcoming, seamless, and maybe even fun to use. But without a process for ensuring our design decisions are also inclusive, equitable, and fair, our products can end up with all sorts of biases embedded in them. At best, these biases leave people out or let them down—and at worst, they can do real harm. From “smart scales” that assume everyone wants to lose weight to form fields that fail for queer people to exercise trackers that trigger disordered eating, we’ll look at the ways narrow thinking and unchecked biases can wreak havoc. Then, we’ll talk about what we as designers and user advocates can do about it: how we can uncover assumptions in our work, have difficult conversations with our teams and companies, and use design as a wedge to open the door for a more ethical and inclusive way forward.

Speakers

Sara Wachter-Boettcher

Principal, Rare Union

Sara Wachter-Boettcher is the principal of Rare Union, a digital product and content strategy consultancy, and the author of Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech (W.W. Norton, 2017), which was named one of the best tech books of the year by Wired. Her other books include Design for Real... Read More →

Wednesday June 27, 2018 8:40am - 9:00am EDT
Main Ballroom

Keynote

9:05am EDT

Keynote: Jane Sarasohn-Kahn

The Empowered Patient and the Endangered Wallet: Meet the New Healthcare Consumer

People – who wear many hats as patients, community members, workers, and caregivers – are the new payors in healthcare. Jane will discuss how America’s macroeconomics are impacting the household economics of healthcare, and how patients are morphing into payors. She’ll identify the driving forces underneath this marketplace reality, and how health/care stakeholders can help make healthcare better with and for patients.

Speakers

Jane Sarasohn-Kahn

Founder, THINK-Health and Health Populi Blog

Jane is a health economist, advisor and trend-weaver to organizations focused at the intersection of health, technology and people – especially consumers, patients and caregivers. Jane founded THINK-Health after working with health care consultancies in the US and Europe. Jane’s... Read More →

Wednesday June 27, 2018 9:05am - 9:25am EDT
Main Ballroom

Keynote

9:30am EDT

Keynote: Marli Mesibov

Does Anyone Speak Healthcare?

We live in an era when healthcare is getting more complex, not less. Health literacy is low, due to a combination of the complexity of the system, the complexity of the human body, and the state many people are in when they come to us. Patients and their families or friends are stressed, scared, and struggling to focus at the times they most need to use our websites, read our articles, or interact with our devices. This can lead to anything from higher costs to misused prescriptions.

It’s up to us to as health and design professionals to bridge the gap. Our work can educate, guide, even build connections for patients and their families to work with their healthcare providers and payers. Let’s look at examples of how it can be done well, and what you can implement to make a difference.

Speakers

Marli Mesibov

VP Content Strategy, Mad*Pow

Marli Mesibov is the VP of Content Strategy at the digital UX agency Mad*Pow. Her work spans strategy and experiences across industries, with a particular interest in healthcare, finance, and education. She is a frequent conference speaker, a former editor of the UX publication UX... Read More →

Wednesday June 27, 2018 9:30am - 9:50am EDT
Main Ballroom

Keynote

9:50am EDT

Lunch and Learn Sponsor Announcements

Speakers

Shawn Nason

CEO & Chief Of Ecosystem Transformation, The Nason Group

Shawn believes that “Innovation isn’t work, it’s a lifestyle.” He focuses on meeting people where they are at – whether it be a consumer, a patient, or a community member. The goal is to create the right experience for each and every consumer. Shawn has a BS in Business... Read More →

Barbra Rabson

President & CEO, MHQP

Barbra Rabson has been President and CEO of MHQP since 1998. Under her leadership, MHQP hasbecome one of the most trusted names in measurement and public reporting of healthcare information in Massachusetts and in the nation. She has led MHQP to issue three first-in- the-nation statewide... Read More →

Wednesday June 27, 2018 9:50am - 9:55am EDT
Main Ballroom

Keynote

9:55am EDT

Keynote: Dustin DiTommaso

Unpacking the Black Box of Behavior Change

Speakers

Dustin DiTommaso

SVP Behavior Change Design, Mad*Pow

Dustin is Senior Vice President of Behavior Change Design at Mad*Pow. A designer and researcher, Dustin’s work involves the study and application of behavioral and decision science, motivational psychology, and human-computer interaction to the design of technology-assisted behavior... Read More →

Wednesday June 27, 2018 9:55am - 10:15am EDT
Main Ballroom

Keynote

3:20pm EDT

Keynote: Dr. Michael Rich

Smartphones and Snapchat and Sexting, Oh My!
The Mediatrician’s Guide to Raising Healthy, Happy, Effective Children in the Digital Age

Michael Rich, MD, MPH
Center on Media and Child Health
Boston Children’s Hospital

I lost my child to her smartphone – what can I do? Kids are spending more time on screens than in any other activity. With greater connectivity, children are increasingly anxious, sleep-deprived, and defiant. Parents are fearful, but clueless on how to help. Tech and entertainment producers are experiencing, and sometimes contributing to, a Luddite “techlash.” Building on international research and clinical experience with Problematic Interactive Media Use (PIMU), The Mediatrician investigates, translates, and innovates at the interface of the media children use and how they use them, studying how that use affects their physical, mental and social health and offering practical, compassionate and humorous advice on raising the leaders of tomorrow.

Speakers

Michael Rich

Director, Digital Wellness Lab, Boston Children's Hospital

Michael Rich, MD, MPH is Associate Professor of Pediatrics at Harvard Medical School, Director of the Digital Wellness Lab, and practices Adolescent Medicine at Boston Children’s Hospital. Dr. Rich is the Founding Director of the first evidence-based medical program addressing... Read More →

Wednesday June 27, 2018 3:20pm - 3:40pm EDT
Main Ballroom

Keynote

3:40pm EDT

Keynote: Barbara Hagerty

A few years ago, NPR journalist Barb Bradley Hagerty thought she was having a midlife crisis -- so she decided to investigate the phenomenon. In the process she wrote a book and discovered two keys to thriving in the second half of life. Make sure to check out her session to learn these two secrets.

Speakers

Barbara Hagerty

Barbara Bradley Hagerty is the New York Times bestselling author of Life Reimagined: The Science, Art, and Opportunity of Midlife (Riverhead Books, 2016) and Fingerprints of God: The Search for the Science of Spirituality (Riverhead, 2009). She regularly contributes to The Atlantic... Read More →

Wednesday June 27, 2018 3:40pm - 4:00pm EDT
Main Ballroom

Keynote

4:00pm EDT

Keynote: John Holiver

All hospitals, especially community hospitals are being squeezed from a financial, quality, human resource and capital perspective. The “top line” is eroding with reimbursement being squeezed form the Federal level on down. What can focused consumer, patient, family, payer, provider, and employee satisfaction do for your hospital system that costs little yet yields much? Population management encompasses these variables. Join this plenary to hear from CharterCare CEO John Holiver on how to successfully put patients and customers first.

Speakers

John Holiver

Chief Executive Officer, CharterCARE Health Partners

John J. Holiver was named Chief Executive Officer of CharterCARE Health Partners in July 2016, having served previously as interim President of Roger Williams Medical Center.Prior to joining Prospect Medical Holdings in 2015 as Chief Integration Officer, Holiver held several executive... Read More →

Wednesday June 27, 2018 4:00pm - 4:20pm EDT
Main Ballroom

Keynote

4:20pm EDT

Keynote: Jen Horonjeff

Speakers

Jen Horonjeff

Founder and CEO, Savvy Cooperative, United States

Jen Horonjeff, PhD, is a patient advocate and the founder & CEO of Savvy Cooperative, the first and only patient-owned co-op that helps innovators connect directly with diverse patients to get the insights they need to build better and more inclusive healthcare solutions. Jen was... Read More →

Wednesday June 27, 2018 4:20pm - 4:30pm EDT
Main Ballroom

Keynote

4:30pm EDT

Keynote: Alan Manning

Speakers

Alan Manning

Executive Vice President, Planetree

Alan Manning is the Executive Vice President at Planetree, Inc., a non-profit dedicated to helping organizations deepen purpose, improve process, and implement practices that positively impact the healthcare experience. In his role, Alan is focused on the advancement of caring attitudes... Read More →

Wednesday June 27, 2018 4:30pm - 4:50pm EDT
Main Ballroom

Keynote

4:50pm EDT

Conference Wrap Up: Amy Cueva

Speakers

Amy Heymans

Co-Founder & Chief Experience Officer, Mad*Pow

Wednesday June 27, 2018 4:50pm - 5:00pm EDT
Main Ballroom

Keynote